Request Assistance - NZ Passport

Your passport history

Is this passport for an adult or a child? *

Adult

Child (under 16)

The government application fee is different for adult and child passports.

Email address *

Has the applicant had a New Zealand passport before? *

Yes

No

First name and middle name(s) on current/most recent passport *

Surname or family name on current/most recent passport *

Passport number *

Issuing authority *

Is the passport in the applicant's current possession? *

Yes

No - lost, stolen or destroyed

Lost, stolen or destroyed passport declaration

Has the passport been damaged? *

Yes

No

Did the applicant have a recent emergency travel document (ETD)? *

Yes

No

Date the passport was lost, stolen or destroyed *

/ /

Country where it happened *

City or town where it happened *

Details of the event *

Police report number *

New Zealand citizenship certificate number *

How is the applicant entitled to a New Zealand passport? *

Not sure what type of citizenship the applicant has? See types of citizenship: birth, descent and grant.

Is the applicant a refugee or protected person? *

Yes

No

Refugee / protected person certificate number *

Please complete all required fields before continuing.

Applicant's personal details

First name and middle name(s) *

Surname or family name *

Date of birth *

/ /

Place of birth (town/city) *

Eye colour *

Height (in centimetres) *

Has the applicant legally changed their name by statutory declaration or deed poll? *

Yes

No

Previous name (before the change) *

Please complete all required fields before continuing.

Parents' details

Write the names as they appear on the applicant's birth record. If the applicant was legally adopted, write the names of their adoptive parents.

Parent 1

First name and middle name(s) *

Surname or family name *

Parent 2

First name and middle name(s) *

Surname or family name *

Birth mother's other names

Did the birth mother use other names at the time of the applicant's birth? *

Yes

No

Birth mother's surname at the time *

Contact details and address

Email address *

Mobile number *

Landline number

Home address

Unit / number *

Street *

Suburb *

City / town *

Postcode *

State / region *

Country / delivery zone *

This determines the courier delivery cost shown at checkout.

Please complete all required fields before continuing.

Referee details

A referee is someone who has known the applicant for the required period and can confirm their identity. They must not be a relative or living at the same address.

Referee's first name and middle name(s) *

Referee's surname or family name *

Referee's date of birth *

/ /

Referee's passport number *

Does the referee know how many years they've known the applicant? *

Yes

No

Number of years known *

Referee's contact details

Mobile number *

Landline number

Email address *

Referee's address

Unit / number *

Street *

Suburb *

City / town *

Postcode *

State / region *

Please complete all required fields before continuing.

Additional personal details

These extra questions come from the official paper application form and cover parts of the process that require an existing valid passport to reach online.

Gender *

Male

Female

Gender X

Would the applicant like their passport issued in a gender different from their birth, citizenship or previous passport record? *

Yes

No

Preferred gender to appear in the passport *

Is the applicant's name at birth different from the name entered earlier (and not already explained by a marriage or statutory name change)? *

Yes

No

Surname or family name at birth *

First and middle names at birth *

Did the applicant's mother use a different surname at her own birth (her maiden name)? *

Yes

No

Mother's maiden surname *

Please complete all required fields before continuing.

Other name changes

Has the applicant changed their name by marriage or civil union? *

Yes

No

Marriage or civil union? *

Marriage

Civil union

Surname or family name before this marriage or civil union *

Date of marriage or civil union *

/ /

City or town *

Country *

Spouse's or partner's surname *

Spouse's or partner's first names *

If the applicant has had more than one marriage or civil union, please contact us directly so we can record the additional details.

Name change by statutory declaration or deed poll - additional details

Surname before this name change *

First and middle names before *

Surname after this name change *

First and middle names after *

Date of name change *

/ /

City or town *

Country *

Please complete all required fields before continuing.

Delivery address, other documents & emergency contact

Do you want the passport delivered to an address different from the home address already provided? *

Yes

No

Business name (write N/A if not applicable) *

Unit / number or PO Box *

Street name (or PO Box holder name) *

Suburb *

City / town *

Postcode *

State / region *

Country / delivery zone *

This determines the courier delivery cost shown at checkout.

If you want your passport delivered by international courier, you must provide a street address, not a Post Box number.

Other travel documents

Has the applicant ever held a New Zealand refugee travel document, certificate of identity, or emergency travel document? *

Yes

No

Type of travel document *

Document number *

Surname on document *

First and middle names on document *

Do not send original passports or travel documents to DOCU SERVICES NZ. Follow the instructions of New Zealand Passports on whether and how to send this document with your own application; New Zealand Passports decides whether it is cancelled and retained.

Photo declaration

Does the applicant wear a head covering or headband in their passport photo for medical or religious reasons? *

Yes

No

Would the applicant like to provide any additional information about their application? *

Yes

No

Additional information *

Emergency contact

Give the name and contact details of someone who can be contacted if there is an accident, illness or incident while the applicant is travelling overseas. We recommend choosing someone who is not likely to be travelling with the applicant.

First and middle names *

Surname or family name *

Unit / number *

Street *

Suburb *

City / town *

Postcode *

State / region *

Country *

Home phone *

Daytime phone

Email address *

Please complete all required fields before continuing.

Processing speed

Choose how quickly the passport should be processed. The total shown already includes the government application fee, the courier delivery fee for the destination you provided earlier, and the passport fee.

Standard
Up to 10 working days calculating... Urgent
Up to 3 working days calculating...

Please choose a processing speed before continuing.

Applicant's photo

Upload a recent passport-style photo of the applicant's face, taken within the last 6 months. We will check it as part of our review, before you submit your application to New Zealand Passports.

Use a JPG/JPEG photo between 250KB and 900KB.
Do not upload a selfie. Ask someone else to take the photo.
Face forward and look straight at the camera.
Use a plain, light-coloured background with no shadows.
Include your shoulders and upper chest, with clear space around the top and sides of your head.

Good and bad example showing camera distance for passport photo

Get someone else to take your photo

Selfies may be rejected. The photographer should stand about 1.5m away and hold the camera at eye level.

Good and bad example showing correct passport photo head size

Centre your head

There must be clear space around the top and sides of your head. Your shoulders and upper chest should be visible.

Good and bad example showing passport photo background

Use a plain background

Use a plain, light-coloured background. Avoid shadows, objects, or patterns behind your head.

Good and bad example showing face looking straight at the camera

Face forwards

Your face must be fully visible, not tilted or turned. Keep hair away from your eyes and face.

Upload photo *

Please upload a JPG/JPEG photo between 250KB and 900KB. If your photo is larger, please reduce/compress it and upload it again.

Selected photo preview:

Please upload a JPG/JPEG passport photo between 250KB and 900KB. Larger photos cannot be submitted.

Review and confirm

Please confirm the details below before we continue with your application assistance request.

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Passport Assistance Request (Application & Renewal)

Get someone else to take your photo

Centre your head

Use a plain background

Face forwards