Privacy Policy

1. Who We Are

This website, DOCU SERVICES NZ, is operated by GOV PAPERS SL, a private company registered in Barcelona, Spain (VAT/CIF: B25989039, Gran Via de les Corts Catalanes 672, 08010 Barcelona, Spain). We are the data controller for personal information collected through this website.

2. What Information We Collect

• Identification details you provide (name, date of birth, contact details)
• Information relevant to your certificate or passport request (e.g. names, dates and places of birth/death/marriage)
• Copies of supporting documents you choose to send us
• Correspondence between you and us
• Basic technical data (browser type, pages visited) via cookies; see our Cookies Policy

3. Why We Collect It

We use your information solely to: review and prepare your certificate or passport request, communicate with you about your request, provide customer support, and comply with our legal and accounting obligations.

4. Legal Basis

We process your data based on your consent (when you contact us), the performance of the service you request, and our legitimate interest in operating and improving our service.

5. Who We Share It With

We do not sell your personal information. We may share limited information with service providers who help us operate (such as email and payment processors), and we may be required to disclose information to comply with the law. We do not submit your request to BDM, New Zealand Passports, or any New Zealand government system on your behalf. You submit your own request directly.

6. How Long We Keep It

We retain personal data only for as long as necessary to provide our service and to comply with our legal, tax and accounting obligations, after which it is deleted or anonymised.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data, and to object to its processing or request portability. To exercise these rights, contact us at [email protected].

8. Security

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact

For any questions about privacy, contact us at [email protected].